This Return & Refund Policy (“Policy”) is a legally binding part of Maeselea’s Terms & Conditions and applies to all purchases made through Maeselea.com and any third-party storefronts linked from Maeselea (including Etsy and GoDaddy). By placing an order, you acknowledge and agree to this Policy in full.

ALL SALES ARE FINAL. Because Maeselea sells natural, one-of-a-kind crystals and curated items, we do not accept returns, exchanges, cancellations, or refunds, except where required by applicable law. By completing checkout, you acknowledge that your purchase is a final sale and that you are agreeing to these terms knowingly and voluntarily.

All crystals sold by Maeselea are natural and unique. You acknowledge and agree that natural characteristics—including but not limited to inclusions, striations, fissures, fractures, surface markings, pits, variations in color, shape, texture, and clarity—are inherent to natural materials and do not constitute damage, defect, or “not as described.” These features are not grounds for returns, refunds, exchanges, or disputes.

We provide photographs, descriptions, and measurements in good faith and to the best of our ability. However, you acknowledge that color and detail may vary due to screen settings, lighting, and viewing conditions, and that measurements are approximate and may vary slightly. Such differences do not constitute misrepresentation and are not grounds for a refund, return, chargeback, or claim.

Maeselea does not issue refunds for buyer’s remorse, preference changes, energetic interpretations, metaphysical expectations, spiritual outcomes, or subjective dissatisfaction. Maeselea makes no guarantees regarding energetic effects, spiritual experiences, emotional outcomes, or results of any kind. Purchases are made at your sole discretion and risk.

Shipping timelines are estimates and not guarantees. Title and risk of loss transfer to you upon the carrier’s acceptance of the package. Maeselea is not responsible for carrier delays, missed scans, customs holds, weather disruptions, or delivery issues beyond our control.

Maeselea is not responsible for lost or stolen packages after the carrier marks the shipment as delivered. You are responsible for providing a correct shipping address and ensuring a secure delivery location. If a package is marked delivered but not received, you agree to contact the carrier and/or local authorities as appropriate. Maeselea may, at its discretion, assist with carrier inquiries but is not obligated to replace or refund delivered orders.

You are solely responsible for entering a correct shipping address at checkout. If an order is returned due to an incorrect address, refusal, failed delivery attempts, or being deemed undeliverable, Maeselea is not obligated to issue a refund. If the item is returned to us in its original condition, Maeselea may, at its sole discretion, offer reshipment at your expense or store credit (minus any shipping/handling costs), where permitted by law.

You agree to contact Maeselea first to attempt resolution before initiating a payment dispute or chargeback. Disputes filed for reasons inconsistent with this Policy (including “all sales final,” natural variation, or subjective dissatisfaction) may be treated as a breach of Maeselea’s Terms & Conditions to the fullest extent permitted by law. Maeselea reserves the right to pursue lawful remedies for fraudulent or abusive disputes.

If you purchase through Etsy, GoDaddy, or another third-party platform, your transaction may also be subject to that platform’s terms and policies. This Policy applies to Maeselea’s products regardless of purchase location, to the maximum extent permitted by applicable law. Where a platform policy conflicts with this Policy, the platform’s requirements may control for that transaction.

If you have a question about this Policy, contact:

maeselea@yahoo.com