Shipping policy

Effective Date: March 8, 2026
Last Updated: March 8, 2026

This Shipping Policy explains how Maeselea processes, prepares, and ships orders placed through Maeselea.com. By placing an order, you acknowledge and agree to this Shipping Policy, together with Maeselea’s Terms & Conditions and Return & Refund Policy.

Maeselea is a small, independent business based in Florida. Because many of our products are natural, one-of-a-kind crystals and individually curated pieces, each order is handled with care and prepared for shipment individually.

1. Order Processing

Orders are generally processed and prepared for shipment within three (3) to five (5) business days after payment has been successfully received. Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Processing times are estimates and may vary due to order volume, product availability, holidays, severe weather, carrier interruptions, or circumstances beyond Maeselea’s reasonable control. Maeselea will make reasonable efforts to process orders within the stated timeframe.

2. Shipping From Florida

Orders are shipped from Florida, United States. Available shipping methods, rates, and estimated transit times are displayed at checkout based on the destination, package characteristics, and shipping options available at the time of purchase.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout unless a promotional or other shipping offer expressly states otherwise. Shipping rates may vary depending on destination, package weight, dimensions, shipping method, and other applicable factors.

Maeselea reserves the right to change shipping rates and available shipping methods at any time. Any applicable shipping charge will be shown to you before you complete your purchase.

4. Estimated Delivery Times

Any delivery timeframe displayed on the Site, at checkout, or in shipping communications is an estimate unless expressly stated otherwise. Estimated transit time begins after an order has been processed and accepted by the applicable carrier.

Maeselea does not guarantee a specific delivery date unless a specific delivery guarantee is expressly stated in writing at the time of purchase. Carrier delays, weather events, holidays, customs processing, transportation disruptions, incorrect addresses, and other circumstances outside Maeselea’s reasonable control may affect delivery times.

5. Tracking Information

When available, tracking information will be provided to the email address associated with your order after your package has been shipped. Tracking information is provided by the applicable carrier and may not become active immediately after the shipping label is created.

Maeselea is not responsible for temporary tracking delays, missed scans, inaccurate carrier updates, or interruptions to carrier tracking systems.

6. Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. Maeselea is not responsible for delays, additional shipping charges, returns, or delivery failures resulting from incorrect, incomplete, outdated, or improperly formatted shipping information provided by the customer.

If an order is returned to Maeselea because of an incorrect address, refused delivery, failed delivery attempts, or another issue attributable to the shipping information provided by the customer, any reshipment may require payment of additional shipping charges.

7. Lost, Delayed, Or Stolen Packages

Once an order has been accepted by the carrier, delivery is subject to the carrier’s handling, transportation, and delivery procedures. Maeselea is not responsible for carrier delays, missed scans, routing errors, weather disruptions, transportation interruptions, or other carrier-related delays beyond Maeselea’s reasonable control.

If tracking indicates that a package has been delivered but you cannot locate it, you should first check the delivery location, household or building management, and any other secure locations where the carrier may have left the package. You should also contact the carrier promptly to initiate an investigation.

Maeselea may, at its discretion, assist with a carrier inquiry, but is not obligated to replace or refund an order solely because a carrier has marked the package as delivered, except where otherwise required by applicable law.

8. Damage During Shipping

Maeselea carefully packages each order to help protect natural crystals and other products during transit. However, shipping carriers may subject packages to handling conditions beyond Maeselea’s control.

If your package arrives visibly damaged, please photograph the package before opening it whenever reasonably possible. If the product has also been damaged, contact Maeselea within forty-eight (48) hours of delivery confirmation and provide clear photographs of the item, inner packaging, outer shipping box, shipping label, and visible damage. Damage claims are handled in accordance with Maeselea’s Return & Refund Policy and applicable law.

9. One-Of-A-Kind Crystals

Many Maeselea products are natural, one-of-a-kind crystals. Natural crystals may contain inclusions, fissures, fractures, pits, striations, variations in color, texture, shape, clarity, and other natural characteristics. These characteristics are inherent to natural materials and are not considered shipping defects.

Because individual pieces may be irreplaceable, Maeselea cannot guarantee that an identical replacement will be available if a product is damaged or lost during shipment.

10. International Shipping

If international shipping is offered, international customers are responsible for any customs duties, import taxes, VAT, brokerage fees, handling charges, or other governmental or carrier charges imposed by the destination country. These charges are separate from Maeselea’s product price and shipping charge unless expressly stated otherwise at checkout.

International shipments may be subject to customs inspections, import restrictions, delays, or other requirements imposed by the destination country. Maeselea cannot guarantee that a shipment will clear customs or that it will arrive within a particular timeframe.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country. Maeselea is not responsible for customs delays, refused or seized shipments, import restrictions, or charges imposed by foreign authorities, except where required by applicable law.

11. Shipping Restrictions

Maeselea reserves the right to restrict or decline shipment to certain locations where shipping is unavailable, prohibited, impractical, or otherwise subject to restrictions. If Maeselea is unable to fulfill an order because shipment to the requested destination is unavailable or prohibited, Maeselea may cancel the order and provide any refund required by applicable law.

12. Shipping Delays And Unexpected Circumstances

Maeselea may experience circumstances that affect order processing or shipment, including unusually high order volume, natural disasters, severe weather, fire, flood, power or internet outages, carrier disruptions, governmental actions, supply chain interruptions, or other circumstances beyond our reasonable control.

If Maeselea becomes unable to ship an order within the applicable timeframe required by law or any shipping commitment made to you, Maeselea will provide any notice, revised shipment information, cancellation option, or refund required by applicable law.

13. Relationship To Our Return & Refund Policy

Shipping-related refunds, store credits, damaged products, lost packages, and other order issues are governed by Maeselea’s Return & Refund Policy, except where applicable law requires otherwise. Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be waived.

14. Changes To This Shipping Policy

Maeselea may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, business operations, or applicable legal requirements. Any updated version will be posted on this page with a revised "Last Updated" date. Changes will apply to orders placed after the updated Policy becomes effective, except where otherwise required by applicable law.